SUPPORT

International Shipment

All items in our official web ship via ePacket/international Express Shipment (delivery time in 3-8 days). The price showed contains the shipping cost. DHL, FEDEX or other international shipping methods are still available but the shipping cost may differ.

Billing

1.We only accept PayPal payment,this is the best way to guarantee the rights of customers and sellers.

2.Please complete the payment within 16 days after place an order, because Non-payment may result in an UPI (Unpaid Item),you can contact us to cancel order if you want to give up payment.

Claim a Warranty

Welcome to TUOY’s self-service page for processing warranty requests and making inquiries. This function is designed to quickly help resolve any issue you’re experiencing. We apologize in advance for whatever inconvenience your TUOY purchase may have caused.

Please note this page is for purchases made through this website or the TUOY Direct store on sites such as Amazon.

All products purchased from TUOY come with a hassle-free warranty. You can find the precise WARRANTY INFO here. You can also verify the warranty period with our customer service team in the body of your message.

If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you.

Thank you in advance for all of the information you provide; we know your time is valuable.

Privacy Policy

TUOY (“us”, “we”, or “our”) operates the WWW.MYTUOY.COM website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from WWW.MYTUOY.COM

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

⟣Email address

⟣First name and last name

⟣Phone number

⟣Address, State, Province, ZIP/Postal code, City

⟣Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.

Use of Data

⟣TUOY uses the collected data for various purposes:

⟣To provide and maintain the Service

⟣To notify you about changes to our Service

⟣To allow you to participate in interactive features of our Service when you choose to do so

⟣To provide customer care and support

⟣To provide analysis or valuable information so that we can improve the Service

⟣To monitor the usage of the Service

⟣To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside China and choose to provide information to us, please note that we transfer the data, including Personal Data, to China and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

TUOY will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

TUOY may disclose your Personal Data in the good faith belief that such action is necessary to:

⟣To comply with a legal obligation

⟣To protect and defend the rights or property of TUOY

⟣To prevent or investigate possible wrongdoing in connection with the Service

⟣To protect the personal safety of users of the Service or the public

⟣To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

⟣Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: tuoy@mytuoy.com

Terms Of Use

Introduction

These Terms of Use govern your use of this website. By using this website, you accept these Terms of Use in full. If you disagree with these Terms of Use or any part of these Terms of Use, you must not use this website.

This website uses cookies. By using this website and agreeing to these Terms of Use, you consent to WWW.MYTUOY.COM’s use of cookies in accordance with the terms of WWW.MYTUOY.COM’s Privacy Policy.

License to Use Website

Unless otherwise stated, WWW.MYTUOY.COM and / or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download (for caching purposes only), and print pages, user manuals, or other product information from the website for your own personal use, subject to the restrictions set out below and elsewhere in these Terms of Use.

You must not:

⟣Republish material from this website (including republication on another website), sell, rent or sub-license material from the website

⟣Show any material from the website in public

⟣Reproduce duplicate, copy or otherwise exploit material on this website for a commercial purpose

⟣Edit or otherwise modify any material on the website

⟣Redistribute material from this website except for content specifically and expressly made available for redistribution

Acceptable Use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without WWW.MYTUOY.COM’s express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without WWW.MYTUOY.COM’s express written consent.

User Content

In these Terms of Use, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to WWW.MYTUOY.COM a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to WWW.MYTUOY.COM the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or WWW.MYTUOY.COM or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

WWW.MYTUOY.COM reserves the right to edit or remove any material submitted to this website, or stored on WWW.MYTUOY.COM’s servers, or hosted or published upon this website.

Notwithstanding WWW.MYTUOY.COM’s rights under these Terms of Use in relation to user content, WWW.MYTUOY.COM does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No Warranties

This website is provided “as is” without any representations or warranties, express or implied. WWW.MYTUOY.COM makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, WWW.MYTUOY.COM does not warrant that:

⟣This website will be constantly available, or available at all; or

⟣The information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

Changes to Our Terms of Use

If we decide to change our Terms of Use, we will update the Terms of Use modification date on time

Contact Us

If you have any questions about our Terms of Use, please contact us at : tuoy@mytuoy.com.